Help & Support

Get answers, file requests, or contact us.

Common questions

How do I add my first snake? Try the demo collection.
How does the morph calculator work?
What's included in each plan?
How do I use the public API?
How do I export my data? Open Dashboard, go to Account Settings, then My Data.
How do I delete my account? Open Dashboard, go to Account Settings, then Danger Zone.

Response time: We respond within 48 hours, business days only.

Suggested subject prefixes: [BUG], [QUESTION], [FEATURE]

Use the feedback page or email support@scaleogic.com with subject [BUG].

Send ideas through the feedback page or email support@scaleogic.com with subject [FEATURE].

For: subscription changes, refund requests, invoice questions.

For: GDPR/CCPA requests, data deletion, privacy concerns. Read the Privacy Policy.